Monitor is completely blank (in powersave) when using the DVI to USB adapter


I currently have 2 monitors running on my laptop - 1 is normal VGA, the other is DVI so it’s using the DVI to USB adapter.

I’ve installed the latest driver - 5.6.31870. Windows 7 recognises the monitor as a display and I can configure it, however it just goes into powersave with a black screen. If the monitor is connected independently to my laptop it works fine.

Any suggestions please?



Hi Mike,

Thanks for posting here! I’m sorry to know about the issue you are seeing. I apologize for the frustration caused.

If you could shoot us an email at with your Amazon Order ID and a link to this thread, we can help troubleshoot the issue and figure out the best steps to resolve this issue quickly.