Monitor Flickering with DL-3500 Chipset USB3.0 to HDMI


#1

I’ve been using the USB3.0 to HDMI adapter successfully since February 2014 (seven months.) However, yesterday the monitor it was running started flickering. I swapped the feed to another monitor and the flickering followed the adapter. I’ve made sure the driver’s were up to date and the issue persists. Can anyone advise on what to do next?


#2

Hi Daniel,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable display adapter. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.

http://plugable.com/support/plugdebug

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.

Regards,

Stephen
Plugable Technologies


#3