Monitor does not alway display, or come up, when using the UGA USB Adaptor

1

We purchased a UGA USB 2.0 Display Adapter. Periodically the 2nd monitor does not come up. If I unplug the USB adapter, and replug the USB adapter back in, the monitor then will come up. Is there a possible “short” in the adaptor or USB port? How can I check if it’s the adaptor or if it’s the USB port? Any other suggestions? Thanks!

2

Hi lc,

Thanks for your question. To test the USB port, you can connect your device to another USB port and watch for the same behavior. Also, connect another device like a USB mouse to the original USB port and see if it stays connected.

Another good thing to try is a different USB cable to the adapter.

Let me know what you see and we’ll figure out next steps.

Thanks,
Jerome.

Plugable Technologies