The MacBook and monitor behave impeccably during use. But, when I finish using them I have tried pulling out the usb connection and I have tried powering off the docking station once I have closed the lid - to remove the power supply to the MacBook.
Either way, when I reconnect the power the MacBook detects the monitor and reconnects. But, it then disconnects. This is repeated a variable number of times. Eventually, it decides to reconnect and all is well.
So I have yet to figure out how put the MacBook to sleep and then wake it without watching this process.
Total power off or restart of the MacBook is fine, it is just shutting the lid and removing power that causes an issue.
Rebooting definitely clears up the behaviour, but is not really what am looking for. The idea is that I can close the lid on the MacBook and when I reopen the lid I can start working really quickly.
Thank you for the detail you provided and the testing you have performed that is much appreciated.
Based on your description of the behavior, our next step is to get some additional information.
Please keep the dock connected to your system (even though not working) and send the output of our diagnostic utility PlugDebug → http://plugable.com/support/plugdebug to us directly via support@plugable.com with ‘For Ticket 358400’ in the subject line. This will allow us match things up and examine some log files from your system to help determine the next steps.
Please also include your Amazon Order ID number for the docking station purchase in your direct email. Please do not post the Order ID or the PlugDebug file in our public forum.
I will try and get some logs but TBH it doesn’t end up failing. It is just that I have to wait for it to cycle through 3-4 connect/disconnect sequences with the monitor. It always ends up ok.
That is not the typical expected outcome from using the UD-CAM but to look further into this issue we would want to have a look into log files to see what could be creating issues.