MODEL USB-VGA-165 which does not work

Thanks for the attention, I regret to inform you that product sent to me by Amazon was defective, I tried in many ways on multiple computers with different operating systems and none worked, now I have installed the Software on all the computers I tried to connect it but it is the product “Plugable USB-VGA-165 USB to VGA Adapter for Multiple Displays up to 1920 x 1080 / 1600 x 1200 Each (DisplayLink DL-165 Chip)” which does not work, you can tell me what is the procedure to apply for a replacement, thank you
My number is Order #109-7110249-5970645 on Amazon and product serial is S/N 18239004801968 MODEL USB-VGA-165 my name is MIGUEL ANGEL MEJIA VALENCIA.