missing parts in package - usb 3 video adapter

i just bought the plugable usb 3.0 external display link video adapter. it did not come with the 2 adapters that are supposed to be included in the packaging… DVI to HDMI and DVI to VGA. can i get the adapters sent to me, or do i need to return this to amazon and reorder ?


We worked with Jim via email to coordinate sending replacement adapters.

For others who encounter this post doing research, we’ve determined that a small number of UGA-3000 graphics adapters were shipped without the DVI and HDMI adapters in the last week of November 2014. If you received a UGA-3000 that was missing the adapters, please send an email to support@plugble.com with your Amazon Order ID number and we’ll be happy to make the necessary arrangements to send the adapters.