Mis-ordered displays (3-display setup)

When using the plugable docking station, I’ve connected two monitors: one via the HDMI port and the other via the DVI port. Both are detected and working as extended desktops. However, Windows has an issue with the identification numbers that I can’t resolve. In the Control Panel/Displays, it shows that the monitors are in order of 1-2-3. However, when I click on identify, they show as 1-3-2 and the are operating as 1-3-2 (in terms of mouse movement, etc.). It is impossible to function in this way as you have to do non-intuitive mouse movements (it doesn’t move from one screen to the next). This is a brand new unit, just out of the box. I’ve restarted. I’ve unplugged displays, then restarted, then re-connected in the order I want them to display, and a few other things, to no avail. !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1725931/pic1_inline.jpg?1524245088)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1725931/pic1.jpg?1524245088) !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1725932/pic2_inline.jpg?1524245096)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1725932/pic2.jpg?1524245096)

Hi Danielle,

Thank you so much for reaching out to us, I am sorry to hear that you are running into this issue, but I would be more than happy to assist!

Most likely, Windows is having an issue properly enumerating the connected displays, and connecting the EDID information correctly from the displays. When you have a moment, please follow these instructions, and let me know if this resolves the issue:

Copy the text below into a text file and call it “Monitor Persistence.reg”, save it, then run it to remove these entries (save the file on your desktop, and you “run” it by double clicking:

Windows Registry Editor Version 5.00


I hope this helps, please let me know if this works.

Thank you for your patience,
Product Owner & Technical Support

Hi Everyone,

We attempted to reach out to Danielle to see if some of our quick troubleshooting steps would resolve the issue that they were running into, but we have not received a response back.

If Danielle would like to continue troubleshooting, or anyone else is running into the same issue, please feel free to reach out to us directly at support@plugable.com, and we would be more than happy to assist.

Thank you for your time,
Product Owner & Technical Support

They only thing that worked was disconnecting all monitors, physically moving them to the order Windows wanted, and reconnecting.