Microscope won't take pictures after the first pic!!

1

I have a MacBook. My digital microscope won’t take any more pics after the first pic and the pic that it does take, comes out blurry. Basically its what I said in the title. I purchased this and have only used it once. It worked fine the first time and when I tried to use it again, it won’t take any pics after the first one. When I focus the sense, the pic looks very clear, but once I tap the top to take the picture the image is blurry. After which, it won’t take any more pics. If I come out of the app and go back in to try again it does EXACTLY the same thing.

2

Hi LaTonya,

Thank you for your message. As we’ve discussed over the weekend we’ve verified that the software installation is good and we’re sending you a replacement as a result!

Please continue communication via email as responses here can be delayed with slower notifications than our ticketing system.

Thanks!

Derek Nuzum
Plugable Technologies