Microscope not an option in the Digital viewer selection


#1

The option to go to the microscope is not always there in the Digital Viewer “device selection”. It is hit or miss. Tried restarting the software with microscope already plugged in, or not plugged in. Nothing is working this time.

This is not the first time I am having this problem. I’ve used the microscope several times, but it is always hit or miss for the Digital viewer to recognize it. Only current option is the default built in FaceTime camera (iMac)


#2

When the microscope has connectivity problems, several things can be happening, but more often than not it’s just a defective unit.

If you could, get in touch with me through our email: support@plugable.com and mention ticket number 168253 so I can get a replacement headed your way!


#3

We haven’t heard back from you, so I’m assuming you were able to resolve your problem. If you’re still having issues, please don’t hesitate to contact us!


#4