Matlab Crash & Microsoft Office GUI Imcompatable !!!

1

Issue 1: After plugable’s driver installed, matlab crash everytime when ploting something. It shows that there are some problems with OpenGL.

Issue 2: Also, some GUI cannot display normally, eg Microsoft Office series. Only GUI boundries can be displayed on the monitor connected by Plugable. You have to drag and drop the window and then it will displayed normally.

Issue 3: Some PDF files cannot be display normally in full screen mode on the monitor connected by Plugable.

Operating System: Windows 7 x64.

2

Hello Wayne, thank you for posting! I am sorry to hear of this behavior and I will be happy to help.

Just to clarify, can you let us know the model of Plugable adapter/dock you are using?

Would you be able to let us know if there are any error messages after attempting to plot something in Matlab?

Can you send us screenshots of the Microsoft Office GUI behavior you describe? I have not heard similar behavior so I would like to understand what you are seeing.

Can you describe or provide a screenshot of what happens when a PDF file is not displaying as expected on the monitor connected to our device?

Thank you,

David W.
Plugable Technologies
www.plugable.com/support

3

https://www.amazon.com/gp/product/B07…
This the product I am using.

4

Hi, David.

The product model is Plugable USB 3.0 Dual 4K DisplayPort Adapter with Gigabit Ethernet for Windows (Supports Two DisplayPort Displays up to 3840x2160@60Hz, Windows 10, 8.1 & 7).

After I updated the Intel’s graphic driver to the latest version, the problems of Office are gone, and it works fine now.

But maltab still has the same problem. I am sure it is related to OpenGL, caused by DisplayLink’s driver. Another application showing information of OpenGL also crashes. It seems that all the application requires OpenGL doesn’t work.

Issue 2 and 3 are fixed now. Issue 1 is unresovled.If you test on your own computer, I think you would encounter the same problem.
!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1683361/微信图片_20171218184422_inline.png?1513594343)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1683361/微信图片_20171218184422.png?1513594343)

Assertion detected at Mon Dec 18 18:42:59 2017

Configuration:
Crash Decoding : Disabled - No sandbox or build area path
Crash Mode : continue (default)
Current Graphics Driver: Unknown software
Default Encoding : GBK
Deployed : false
Graphics card 1 : Intel Corporation ( 0x8086 ) Intel(R) HD Graphics 4000 Version 10.18.10.4653 (2017-4-7)
Host Name : Wayne-PC
Java Crash Report : C:\Users\Wayne\AppData\Local\Temp\hs_error_pid38752.log
MATLAB Architecture : win64
MATLAB Entitlement ID: 2791271
MATLAB Root : C:\eda\MATLAB\R2017b
MATLAB Version : 9.3.0.713579 (R2017b)
OpenGL : software
Operating System : Microsoft Windows 7 旗舰版
Processor ID : x86 Family 6 Model 58 Stepping 9, GenuineIntel
Virtual Machine : Java 1.8.0_121-b13 with Oracle Corporation Java HotSpot™ 64-Bit Server VM mixed mode
Window System : Version 6.1 (Build 7601: Service Pack 1)

Fault Count: 1

Assertion in void __cdecl ‘anonymous-namespace’::mwJavaAbort(void) at b:\matlab\src\jmi\jmi\javainit.cpp line 1420:
Fatal Java Exception. See Java Crash Report for details.

Register State (captured):
RAX = 00000000fea23338 RBX = 0000000000000000
RCX = 000000003226ce30 RDX = 0000000000000000
RSP = 000000003226cdb0 RBP = 000000000d9d9800
RSI = 00000000fea23338 RDI = 00000000fea23338

R8 = 000007fffffd9000 R9 = 000007fefa0f0000
R10 = 00000000fe95b0a8 R11 = 00000000fea13367
R12 = 000000003226d470 R13 = 00000000fea13268
R14 = 00000000fea232b8 R15 = 000000000d9d9800

RIP = 00000000fe81bbaa EFL = 00000202

CS = 0033 FS = 0053 GS = 002b

Stack Trace (captured):
[0] 0x00000000fe815e83 bin\win64\libmwfl.dll+00155267
[1] 0x00000000fe814478 bin\win64\libmwfl.dll+00148600
[2] 0x00000000fe8179ce bin\win64\libmwfl.dll+00162254
[3] 0x00000000fe81727e bin\win64\libmwfl.dll+00160382
[4] 0x00000000fe81b528 bin\win64\libmwfl.dll+00177448
[5] 0x000000000d96df3c bin\win64\jmi.dll+00712508
[6] 0x000000006f92693d C:\eda\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+02713917
[7] 0x000000006f90eb5b C:\eda\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+02616155
[8] 0x000000006f927666 C:\eda\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+02717286
[9] 0x000000006f92bf6c C:\eda\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+02735980
[10] 0x000000006f9c23e8 C:\eda\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+03351528
[11] 0x0000000076f59d2d C:\Windows\SYSTEM32\ntdll.dll+00171309
[12] 0x0000000076f491cf C:\Windows\SYSTEM32\ntdll.dll+00102863
[13] 0x0000000076f81248 C:\Windows\SYSTEM32\ntdll.dll+00332360
[14] 0x000007fed7f0437a C:\Windows\system32\ig7icd64.dll+01524602
[15] 0x000007fed7f04559 C:\Windows\system32\ig7icd64.dll+01525081
[16] 0x000007fed8156141 C:\Windows\system32\ig7icd64.dll+03957057
[17] 0x000007fed7f039b8 C:\Windows\system32\ig7icd64.dll+01522104
[18] 0x000007fed7f03feb C:\Windows\system32\ig7icd64.dll+01523691
[19] 0x000007fed7e54041 C:\Windows\system32\ig7icd64.dll+00802881
[20] 0x000007fed7d9b6b1 C:\Windows\system32\ig7icd64.dll+00046769
[21] 0x000007fed822e2b6 C:\Windows\system32\ig7icd64.dll+04842166
[22] 0x000007fee7a9517e C:\Windows\system32\opengl32.dll+00151934
[23] 0x000007fee7a95604 C:\Windows\system32\opengl32.dll+00153092
[24] 0x000000001630396e C:\eda\MATLAB\R2017b\bin\win64\jogl_desktop.dll+00342382
[25] 0x0000000080017f74 +00000000

If this problem is reproducible, please submit a Service Request via:
http://www.mathworks.com/support/cont…

A technical support engineer might contact you with further information.

Thank you for your help.

5

In order to locate the problem, I UNINSTALLed the DisplayLink Driver, then Matlab works!!! And the OpenGL Information Viewer works!!!

There is no doubt that all the problems are caused by the DisplayLink Driver, which keep the original OpenGL provided by the GPU from being accessed correctly. All the programs depending on OpenGL will crash.

Plugable’s product is very useful an convenient. And I love it very much. I hope it will be perfect.

I wish Plugable and DisplayLink can solve this problem asap. Thank you!

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1683400/2017-12-18_215345_inline.png?1513605253)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1683400/2017-12-18_215345.png?1513605253)

6

Hello Wayne, thank you for the reply and providing this additional information.

DisplayLink has a Knowledge Base article here –> http://support.displaylink.com/knowle… that speaks to compatibility with OpenGL applications briefly. I haven’t had experience with MATLAB, but does running it within Windowed mode help? This is their recommended step form Windows 7 OpenGL applications.

Additionally, there has been OpenGL compatibility questions/suggestions at DisplayLink’s support page. Here –> http://support.displaylink.com/forums… and here –> http://support.displaylink.com/forums… are a couple of examples, if interested. We know DisplayLink is engaged with Microsoft and Intel directly in an effort to raise the priority as the problem must be fixed in the operating system itself and in the system’s internal graphics adapter drivers.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support

7

Thanks, David. I have read the links you provided. I have tried all the suggestions several days ago and nothing works. It seems that it’s a bug from Intel’s graphics adapter drivers. It is said Intel released a new verion of thire drivers. Unfortunately, my laptop CPU i7-3632QM, is not in the supported CPUs list. Hope the bug will be fixed soon.