Hi again,
Thanks for testing that to confirm the monitor’s functional with a basic DVI connection.
We’d certainly like to look into this further if you’re open to exploring more troubleshooting with us - to do that our next step is to get some additional information.
Can you please send an email to our direct support email address (support@plugable.com) with “For ticket # 488326” in the subject line? In the email, please include a set of log files from your system, collected with the dock and affected DVI monitor connected (even if it is not working as expected). We have a tool that automates this process, which can be downloaded from: plugable.com/plugdebug
This information will help us to determine the next steps.
** Please do not post the above information here in our public forum (it contains personally identifiable information) **
Apologies again for the frustration.
Sam
Plugable Technologies