Each monitor will work one at a time both are using the HDMI’s included with them. I am using the Thunderbolt cable included with my dock. Each will work independently and both detect that there is something hooked up to them but only one will display or be detected by the MacBook. Please help before I throw monitors out the window and the neighbors get confused by my behavior.
I have done a NVRAM reset and that other acronym reset, but am surely willing to walk through whatever I need to again.
I am sorry to hear that you are running into issues with your TBT3-UDZ, but I would be happy to help diagnose the issues here.
The log files that you collected will definitely help us out with this display issue. Please email us at support@plugable.com with the subject line, “Ticket #410765” and we’ll take a look into it.
I just wanted to follow up here and let you know that we haven’t received an email yet with the log files. Can you verify that the email was sent to the correct address?
Yup, you’re right. The label on the cable says 2m and says 20 gigright there. That’s what came in the box…y’all wanna send me the right one? That’d be rad.