Macbook Air 2020 and acer monitor

Hi! I’m a real novice at all of this and I need help! I purchased model UH-3900H and want to connect my Acer monitor so I can view the monitor with my laptop closed. The DVI from the monitor does connect to the Plugable but when I close the laptop, I don’t get anything on the monitor. Can you help me figure out what I’m doing wrong? (BTW, the box the Plugable came in mentions Windows - not Mac. Did I buy the wrong one? Thanks for your help!

Hi there!

Thank you for reaching out to Plugbale support! We noticed that you reached out to us directly through our support system. When you have a moment please refer to your ticket #336000 for further assistance.

Thank you for reaching out and giving us a chance to help!

Michael S.

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