Mac Mini M1 UD-ULTC4K - Unable to get two of three Samsung monitors to 4K

Dear Support,

I’ve just connected three new Samsung 28" LU28R55 monitors to my Mac Mini M1 via a UD-ULTC4K.
The directly connected monitor operates at 4K but the other two via the DisplayLink only show 2K.
I am running DisplayLink software v1.5.0 Build 58.125.

What do I need to do to fix this?



Hello Jahangir,

Thank you for contacting Plugable support! Sorry to hear about this issue.

We received your direct email with the diagnostics you sent and are taking a look now. You will be getting a reply there shortly with some suggestions on how to resolve this problem.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.