Mac Mini M1 UD-ULTC4K - Unable to get two of three Samsung monitors to 4K

USB Docking Stations UD-ULTC4K
1

Dear Support,

I’ve just connected three new Samsung 28" LU28R55 monitors to my Mac Mini M1 via a UD-ULTC4K.
The directly connected monitor operates at 4K but the other two via the DisplayLink only show 2K.
I am running DisplayLink software v1.5.0 Build 58.125.

What do I need to do to fix this?

Thanks.

Jahangir

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Hello Jahangir,

Thank you for contacting Plugable support! Sorry to hear about this issue.

We received your direct email with the diagnostics you sent and are taking a look now. You will be getting a reply there shortly with some suggestions on how to resolve this problem.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies

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