If I unplug my mac air with the lid closed it won’t work. I don’t want to have to keep it plugged in all the time. I’ve updated the driver and still it doesn’t work. Is there any setting I need to do to make this happen?
Thank you for contacting Plugable! I am sorry to hear that your docking station is not functioning as expected, and would be happy to provide additional support.
To help diagnose the issue, may I ask you to please keep the device connected to your laptop and everything still attached (even if not working as expected) and follow the instructions here → https://plugable.com/pages/plugdebug
Once you have the logs, simply send an email to email@example.com with the subject line of “Ticket 405990” so that we can prioritize that case and match it to this inquiry.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.
Thank you for giving us the chance to help!
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