Using a Mac Air M1 with Parallels to run windows 10 with the UD-3900PDZ and 2 external Monitors. Both external monitors connect perfect and I can drag and drop any Mac screen, app etc onto both external monitors but I cannot drag, drop windows or any windows program to the 2 external monitors. I’ve deleted and re installed Display Link manager under windows, no change. I’ve contacted Microsoft and Apple tech support and they both investigated all options but are at a loss to explain why this device won’t work. Using the display manager under windows it doesnt pick up the plugable device , only Parallels . It also won’t pick up the 2 external monitors . Apple picks both monitors up fine. I have also sent a ticket to Parallels to see if it’s an issue they have been advised of. The sole reason why I purchased this device is so I can drag windows programs to the external monitors.
Look forward to hearing from you or anyone who might have had this issue .
Thank you for contacting us, I am sorry this is not working as expected and I am happy to help!
Just a note, we do not recommend or support assigning the UD-3900UDZ ( or any USB 3.0 docking station or hub ) to a virtual machine via USB pass-through. In most cases the USB pass-through will fail to function correctly and many of the docking station’s features will be unavailable.
May I ask you to make a screen recording ( either with desktop recording or via a camera/phone ) of the procedure you are attempting, showing the unexpected behavior, and then upload the video to a online file sharing/storage ( like Google Drive ) and then send a link to our support team at ‘email@example.com’ with the subject line ‘Ticket #355913 - Attention Pat’ so I can see exactly what is not working as expected and we can go from here.
Thank you, and I apologize for this inconvenience.
Thanks for responding, much appreciated.
After hours of trying different configurations and settings under Parallels and the virtual machine, I eventually found the issue was Parallels wasn’t picking up the Plugable device and when I did actually have to manually make Parallels look for it and locate it , I then to turn the Mac on and off for it to pick it up then I had to ensure that I didn’t use full screen option , otherwise I could only operate either windows or the Mac only on the 3 screens.
It now resolved by me by trial and success.
Thanks for giving me clues and steering me in the right direction.
That was Painful.
You can close this case.
I am glad to hear this is working correctly now, but I am sorry for the difficulty setting up the system through Parallels.
Please let me know if there is anything else I can do to help, and have a great day!