Lost the second monitor - Win 10 update 8-3-2016


#1

–New Windows 10 update TODAY, 8-3-2016 breaks the second monitor input. The notice on the second monitor reads in part that the current input timing is not supported by the monitor display. The monitor in question is a Dell P2014H. It is not detected by Windows using the Display Settings dialog.


#2

Hi Ray, thanks for posting! Sorry to hear that your second monitor stopped working after the Windows 10 update and I’ll be happy to help!

Assuming that the recently released Anniversary Update for Windows 10 was installed and based off of your description of the behavior, we’ll want to reinstall the DisplayLink drivers and run the DisplayLink cleaner tool to make sure that the software is in a good state. To do so, please follow these steps:

  1. Disconnect your USB video adapter or USB docking station
  2. Uninstall the ‘DisplayLink Core’ software package via the Control Panel and then Programs and Features. This will also uninstall the ‘DisplayLink Graphics’ component if present
  3. Download and run the DisplayLink Installation Cleaner from here -> http://www.displaylink.com/downloads/…
  4. Reboot the system, even if not prompted
  5. Download and install the DisplayLink 8.0 driver from here -> https://s3.amazonaws.com/plugable/bin…
  6. Reconnect your docking station or USB video adapter and your displays should become active

Please note that we have published an article here --> http://plugable.com/2016/08/01/window… that speaks to the Anniversary Update and our DisplayLink video adapters where we also list the above steps.

If these steps help, great! If not, we’ll want to examine some log files to see if they can tell us what is happening. To help us do so please download and run our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug with everything connected. Please send the file that is created on your Desktop to our direct support email at support@plugable.com with ‘Ticket Number 149211’ in the subject line so we can math everything up. We’ll examine the logs and determine next steps from there.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support


#3