I am the first to say I know very little about Tech … can help myself sorta but that’s about it.
I have a Vinyl Cutter that runs from Artcut software. Every now and then the Comm port looses itself in my PC?? I run Windows 7 (yea I know its old but its what I have and what I know)
I have tried to reinstall my software but no one in the Device Manager nor in the actual programme does the Prolific USB to Serial show up?
There are so many “free downloads” but none of them seem to work - please help … I am a single Mom trying to run a small home based business from home so without my vinyl cutter I am a dead fish in the water!
When you run the program, it will create a zip file on your desktop with your computer name and the date. Please send that file directly to our support email address: support@plugable.com
Please put “For Ticket #170433” in the subject line.
Of course it it turns out something is wrong with the adapter, we will get a replacement out to you right away.