Thanks for confirming; apologies for the duplicate response! (Our ticketing system didn’t detect that this was a duplicate and you’re already working with Pat P.) I’ve discussed with Pat and he’s filled me in on the extensive work that you’ve tried thus far. Very unusual.
This is certainly not expected behavior – for context, there hundreds of thousands of these devices in service that don’t behave this way, so unfortunately it seems there’s some sort of system-specific software issue happening here.
We’re happy to help with a return for a full refund if that’s the preferred approach. We can provide instructions in email on that if you’d like.
In the meantime, I"m going to have your system logs reviewed with a second set of eyes to see if there’s anything else we can try (short of an messy solution like a full system reload).