Logitech Camera freezing when connected to TBT3-UDV dock

Hi, my logitech wired camera doesn’t work when plugged into the dock. It freezes a lot and is more or less not usable. The same camera works when directly connected to the usb port on my laptop. How do I solve this?



Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock with your webcam attached to it into your computer, then go to this page and follow the instructions there:


When emailing us the diagnostics results please mention ticket # 363007 in the subject line. Do not post them here.

Once we’ve been able to take a look at the diagnostics we’ll hopefully be able to offer some recommendations. Often, issues like this can be resolved via some updates.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Senior Engineer | Product Owner
Plugable Technologies

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