Loading second docking station to use at home office

I bought a second device UD-6950Z
trying to load it to use at home office. I cannot download the drivers because it says I already have which is true for my office docking station. How do I load the second duplicate device so I can use at home office.
Thank you

Hi Lindi,

Thank you for contacting Plugable! I am sorry to hear that your second UD-6950Z docking station is not functioning as expected, and would be happy to provide additional support.

To help diagnose the issue, may I ask you to please keep the device connected to your laptop and everything still attached (even if not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug

Once you have the logs, simply send an email to support@plugable.com with the subject line of “Ticket 399905” so that we can prioritize that case and match it to this inquiry.

If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.

Thank you for giving us the chance to help!

Plugable Technologies

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