It looks like I am having the same issue that multiple others have encountered with the docking station resetting and dropping 2 screens/cat5 Network connection. This usually happens when I am moving my mouse around. Can happen multiple times within an hour. I have downloaded and executed your plugdebug tool. I guess I just need a ticket to reference to get this resolved?
Hi Jeff,
Thank you for contacting Plugable! I am sorry to hear that your docking station is not functioning as expected, and would be happy to provide additional support.
Once you have the logs, simply send an email to support@plugable.com with the subject line of “Ticket 369645” so that we can prioritize that case and match it to this inquiry.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.
Thank you for giving us the chance to help!
Ryoma
Plugable Technologies
www.plugable.com/support
Executing the script to update the power settings seems to have resolved the issue. thanks
Hi Jeff,
No problem at all, and thank you again for contacting Plugable support!
If you have any other follow-up questions, please feel free to reach out at any time.
Thank you!
Ryoma
Plugable Technologies
www.plugable.com/support
This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.