Lenovo x1 carbon 8th gen cannot connect video


#1

Gimme error on the usb port on the computer.Says "unknow usb device(device descriptor error failed)everything else ,network usb ports on the replicator works.


#2

Hi Paulo,

Thanks for reaching out to us, I am sorry this is not working as expected.

Based on your description of the behavior, our first step is to get some additional information from your system.

If you would, please keep the dock connected and the monitor(s) attached (even though they are not working) and attach the output of our diagnostic utility PlugDebug ( http://plugable.com/support/plugdebug ) to an email to “support@plugable.com” with the subject line “ticket #233622 - attention Pat” as this will allow us to examine some log files from your system to help determine the next steps.

Thank you,

Pat
Plugable Technologies
www.plugable.com/support