Lay-flat USB 3.0 SATA Docking Station drive not showing in windows explorer, but device showing in device manager.


#1

I have tried this dock on two computers, neither of which it has worked on. I have my hard drive (Samsung 840 EVO 500GB) plugged into the docking station, and the station plugged into the computer (as well as to power). When I turn on the docking station, my computer recognizes there is a new device, but Windows Explorer does not pop up with the drive, nor does the drive show in Windows Explorer. When I look under Device Manager or Devices and Printers, I can see the docking station listed. The LED light on it is blue, for what that’s worth.


#2

We have contacted you directly via email.


#3

I am having the same problem. What did you do to fix it?


#4

Unfortunately the other customer never responded. If you contact us at support@plugable.com directly we can assist you much quicker than on this forum.


#5