Latitude 5550/E5550 Support


#1

I have a dell latitude 5550 with A 43 inch Samsung plugged into the HDMI port. I just picked up another Samsung same size and I bought the plugable USB 3.0 4K HDMI adapter. I loaded the drives abut the system does not see the monitor. They unit is on as I see the blue light. Any help would be great please.


#2

Thanks for getting in touch!

Have you checked the settings of the new monitor to ensure that the input mode is set to the correct input?


#3

Yes I did do that. I bought this box because I need to hook up a second 43 inch 4K screen for work.


#4

Thanks for giving that a shot.

We’ll want to proceed with a clean installation of the drivers, and see if the behavior is any different. We’ll do all of the following with the DisplayLink adapter disconnected, until the very last step.

  • Disconnect the DisplayLink adapter from the computer
  • Uninstall DisplayLink Core software from Control Panel->Programs. Don’t worry if this fails, just move onto the next step.
  • Download and run the DisplayLink cleaner tool, found here:

http://www.displaylink.com/downloads/…

  • Once the Cleaner has been run, reboot (even if not prompted to)
  • Now download and run the latest DisplayLink software, found here:

http://plugable.com/drivers/displaylink/

  • Reboot, even if not prompted to
  • Once you’re back in Windows, reattach the DisplayLink adapter and let it install and update the firmware which should happen automatically.

Let me know if that helps!


#5

I did step by step and I still can not see the other Monitor / TV I have DisplayLink Manager Version 8.4.3485.0


#6

Ok now I have the screen up but it does come and go. Were it is there and then it turns black and then is back. I also have red lines on the screen. Like the refresh is not correct.

Any help would be great please.

Thank you…


#7

Thanks for giving that a shot. Could you contact us at support@plugable.com so we can discuss options?


#8

We haven’t heard back from you, so I’m hoping you were able to fix the issue. If that isn’t the case, please contact us through support@plugable.com at your convenience!


#9