Laptop Wifi adapter stops working


#1

I just received “Plugable UD-3900” and found one problem. Once connected, my wifi adapter built into the laptop stops working.


#2

Hi Matthew,

Thanks for reaching out to us, we’re sorry to hear that you are having trouble with your UD-3900 docking station. However, we’d be more than happy to assist you in getting things to a good working state. In order to do so, we’ll want to collect a bit of additional information.

First, just to verify, are you using any type of wired Ethernet connection with the UD-3900?

Second, once connected to the dock, is it possible for you to manually reconnect to the wireless network?

Lastly, with the laptop connected to the UD-3900, can you please run our log gathering tool Plugdebug. Simply go to this site, follow the prompts there, and send us the resulting .zip file at support@plugable.com.
www.plugable.com/plugdebug

Regards,

Stephen
Plugable Technologies


#3

Yes, I’m using a wired connection through the dock but at first I wasn’t.

No, I’ve tried windows diagnostics but the problem wasn’t resolved.

Sure thing Stephen, sent it right after this reply.


#4

I just received the same product today (UD-3900) and I’m having the same problem with my Lenovo Yoga 2 Pro. My connection is wifi only on the laptop. As soon as I disconnect the USB cable to the Plugable device, my wifi connection is restored. Is there a fix for this issue?


#5

Is it able to check for latest updates? That’s a problem I had in addition to this. Sorry, don’t expect me to be of any help. To be honest I think it just started working on it’s own.


#6

I have a ud-3900 (purchased about 2 years ago) at work and it works just fine. I have an Ethernet connected to it and when disconnecting the Ethernet, my internal wireless on my Surface Pro 3 connects to the Wifi without issue.

I am now alternating from the office and home. Instead of bringing my ud-3900 home, I just purchased a new one for use at home. When connected to the ud-3900 at home, my internal wireless either does not connect (when booting connected to the us-3900), or becomes slow and drops the connection if I boot without the ud-3900, connect to the Wifi and then connect to the ud-3900.

I updated the DisplayLink drivers using the disc that came with the new ud-3900, but as I expected, it just updated the display drivers. Are there drivers for the ud-3900 and if so, are there new drivers for it? I will continue to search the site seeing as this thread is getting old without any responses.


#7