Laptop stops detecting external monitors w/ plugable adapter.


#1

Laptop stops detecting 2 external monitors (using plugable dual head multi-display). Device connects to USB port. Third monitor connected directly to PC via HDMI works as does laptop display. Rebooting works but this problem keeps happening. External keyboard via USB also stops working. High end laptop. Any suggestions?


#2

Hi Michael,

Thanks for contacting us. I’m sorry your adapter isn’t working as expected, and I would be happy to help.

Given your description of the sporadic nature of the problem, our first step is to examine some log files. Just after the behavior has occurred, please keep everything connected (even though the adapter is not working) and run our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug

Please send the file it creates to support@plugable.com with ‘For Ticket 147324’ in the subject line as this will allow us to match everything up and examine some log files from your system to help determine the next steps. If you could also include your Amazon Order ID number in your email (don’t post that in the forum) that would be most helpful.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3