Laptop Screen Goes Black When I plug into Docking Station

USB Docking Stations UD-3900
1

When I unplug my laptop from the docking station to go sit in my recliner, then come back and connect it to the docking station the screen on the laptop and external monitors is completely black and will not come on. In order to get it to work I need to reboot my computer each time even if it has only been a few minutes since I unplugged. Please advise, or I guess tell me the process for returning the docking station. Thanks

2

Hello Todd,

Welcome to the community!

We are sorry to hear about the ongoing issues with your current setup. We would love to help to see if we can get to a resolution for you.

Can you please email our direct support email address ( support@plugable.com) and include For ticket # 465487 in the subject line? In the email, please include the following information:

  • Please provide the Amazon Order ID number for your Plugable product purchase.
    For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders 1
  • Can you please keep the docking station connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug 1 3
  • If the original unit was replaced through us, please include your previous ticket number in the email if you have it handy.

This will allow us to examine log files from your computer and help determine the next steps.

Please do not post the above information here in our public forum (it contains personally identifiable information)

If you have any questions, please don’t hesitate to let us know.

4

Hi Todd,

Thank you for reaching back out with this additional information. We would love to help to see if we can get to a resolution for you.

Can you please email our direct support email address ( support@plugable.com) and include For ticket # 465487 in the subject line? In the email, please include the following information:

  • Please provide the Amazon Order ID number for your Plugable product purchase.
    For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders 1
  • Can you please keep the docking station connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug 1 3
  • If the original unit was replaced through us, please include your previous ticket number in the email if you have it handy.

This will allow us to examine log files from your computer and help determine the next steps.

Please do not post the above information here in our public forum (it contains personally identifiable information)

If you have any questions, please don’t hesitate to let us know.

5

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