Laptop no longer connects to UD-160-A


#1

I have been using my UD-160-A successfully for three weeks. When I unplugged the USB and returned from a four day trip, my unit powered up, was recognized by my Dell Laptop (windows 7) but gives me a message that it is searching for drivers. After about 5 minutes of searching, I get a message that the search failed. I thought that after I had been successfully using the docking station for this period that plugging it in when I returned would be a snap. What do you suggest to get the unit working again? Shouldn’t the drivers have been installed on my first usage?


#2

Hi Gary,

When a USB device is plugged into a different port, Windows will re-enumerate the device.

Since it didn’t reach Windows Update, I assume you had no network connection at the time. Can you get your network connection up (so you can reach the Internet with a web browser, etc.), unplug both USB and power to the dock, then plug everything back in and let us know how it goes?

If there’s a problem still, probably the quickest way for us to figure it out is if you could email support@plugable.com with the .zip file from DIsplayLink’s support tool. Here’s how: http://plugable.com/support/displayli…

Thanks!
Bernie


#3

That solved the problem. Thanks a lot for your fast response to my issue. You guys are great–I’m happy with my product and delighted by your excellent customer service.


#4

Thank you! Glad to have you up and running.


#5