I’ve had 3 of these come back in a week with the same USB keyboard issues. What was the solution for the other users who’ve reported this?
I have a plugable UD 6950 running two external displayport displays. and one USB keyboard. Occasionally, as I’m typing, the text appearing on the screen will lag. However, it won’t suddenly catch up and look correct. Instead, it seems to miss some characters and repeat others. Perfect example just happened as I was typing “won’t”. It showed up on screen as wwwwwwwwwwwwwwwww’. I got the latest driver from the plugable site (display adapter reports as v 8.4 in device manager), and am running an …
Thank you for contacting Plugable support. We would like to take a closer look at your system to better help assist but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at support@plugable.com. In the subject of your direct email, please reference case #355072 which will allow us to match things up and then provide the next steps.
Apologies for the extra steps in the process, and we thank you for giving us the chance to help!