Keyboard/Mouse Freezing Machine


#1

I have a user that is having what seems to be a fairly common issue of the laptop hitching causing the mouse to freeze and repeated keys to be inputted. I have tried moving the RF adapter away from the Plugable, reinstalling drivers and such but no go. I already ran the diagnostic tool on his machine so I can send that data if needed.

Thanks


#2

Hi Tommy,

Thanks for posting!

Did you try moving the USB receiver to a USB 2.0 port on the back of the docking station? We’ve found that this can help mitigate the RF interference. We speak to this in more detail in a blog post if you’re interested.

Hope this helps!

Mitchell


#3

Yes, it is currently plugged in with an extender from the back of the laptop.


#4

Hi Tommy,

You mentioned that the USB receiver is plugged in with an USB extension cable from the back of laptop. What if you connect the USB receiver (no extension cable) to a USB 2.0 port on the back of the docking station?

Additionally, is your extension cable a USB 3.0 cable or a USB 2.0 cable? A USB 3.0 cable still has the potential for interference.

Thanks!

Mitchell