Just trying to use my new digital microscope!


#1

Got the plugable usb 2.0 Digital Microscope. I have a desktop, with Windows 10. Followed instructions and downloaded file. After download, I doubleclicked on file. Then, nothing happens. I can’t even figure out how to turn the microscope on! It must be totally dependant on the download? What do i do next?


#2

Hello Louis,

Thanks for reaching out to us, and I apologize for the issue you’re encountering with your Plugable USB Digital Microscope (https://plugable.com/products/usb2-mi…)! The file downloaded would be the installer for the Plugable Digital Viewer software, upon running it the installation wizard should hopefully come up for you to complete the install of the software. I would recommend trying to re-download the software to see if that helps, you can use the link below:

https://s3.amazonaws.com/plugable/bin…

If you still are unable to open it, try right clicking it and selected ‘Run As Administrator’ which may help. On Windows 10, you should have the ‘Camera’ application pre-installed. You can also use this with the microscope, but you may need to change which device the application is trying to use if you have a webcam or anything else connected that can take a pic or record video. Unless the microscope is actively being used by a program (such as Camera or Plugable Digital Viewer), the microscope will remain off so it will appear to be non-functional.

Let me know if you’re still unable to install the Digital Viewer software and the results of trying to use the microscope with the Camera application of Windows 10. Let me know if you have any questions, and I look forward to working with you on this issue!

Regards,

Patrick
Plugable Technologies
www.plugable.com/support


#3

Hi Everyone,

We attempted to reach out to Louis regarding the issue on this thread, but we have not received a response back. If Louis or anyone else is experiencing the same issue, please let us know by contacting us directly at support@plugable.com, and we would be happy to assist!

Thank you for your patience,

Patrick
www.plugable.com/support


#4