Just fried my hub (and keyboard) by inadvertently plugging in 12v power supply


#1

This is *really* easy to do. Maybe a redesign to prevent?


#2

Hi Scott,

Thanks for contacting us about this! I’m terribly sorry to hear that this happened.

We had made some changes a few years ago to change the DC barrel and pin size to a less common one, but unfortunately some 12V+ power adapters can still fit.

It’s possible you have an older hub or that you just happened to have a power supply with a compatible plug on it.

Please contact me directly at support@plugable.com and I’d be happy to assist you further with this issue.

Thank you and my apologies,
Joshua Henry
Plugable Technologies


#3