Just bought plugable dual 4k display adapter and it is not finding my 2nd display to enable dual projection

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i got the displaylink 4k plug and display and im unable to use my 2nd monitor after installing the software and cleaner, please help

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Hello there,

My name is Mychal and I would be happy to take a deeper dive into this problem, but our forums may not be the best place to do so. This is because we’ll be asking for some information that we would not want shared in a public area.

Would you be willing to send us an internal ticket? You can do so by sending an email to support@plugable.com and including ticket number 426566

I look forward to hearing from you!

Sincerely,

Mychal
Plugable Technologies

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