It is working good for only about 10 minutes

i bought these 2 of plugable communicator U3 in Amazon a week ago.

they are working good first 10 minutes. After that, i tried to open other files. and I couldn’t open them.

I clicked and opened the hard drive on my computer, and I could see all of folders but all the files were gone ,or batter say, I could not find any files on the HDD.

I turn them off and on, then they start working back on for 10 minutes.

and on and on and on…

Any trouble shooter?

Thanks for contacting Plugable support! We’re very sorry to hear your U3 Communicator HD docks aren’t working properly.
Our basic troubleshooting process for this device is available at:…

As a first troubleshooting step, we’d like to have you try the dock with the included USB2 cable instead of the USB3 cable. This will help us isolate a couple of potential issues with USB3.

If you don’t have any luck maintaining a consistent connection on USB2, we’ll want to get some further details from your system, as we’ve had success with some customers by updating USB3 Host Controller driver and/or firmware.

If you’d like to work ahead in getting that information, the DisplayLink support tool will gather it from your system and output a .zip file you can email back to me. Instructions for use and download of the support tool are available at:…

It’s also always a good idea to try eliminating any hubs or other devices between the docks and the PC during troubleshooting.

Please let me know how it goes connecting with a USB2 instead of a USB3 cable and we should be able to recommend some further steps.

Again, thanks for contacting Plugable support and best wishes-

Jeff Everett
MCITP Enterprise Support Tech
Plugable Technologies