Issues with Plugable USB 3.0

I continue to get the same message after clearing the install of the 7.4 update since Jan 1- USB not recognized. The unit seems to continue as a bridge but the audio doesn’t work and unsure about video-no multiple monitor. Possible bad unit?

Hi Chris,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable docking station. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.


Plugable Technologies