Issues with DisplayLink Docking Station on Dual Monitor Setup

[Harper]

Hello

I recently purchased a Plugable DisplayLink docking station to streamline my dual-monitor setup. While the dock generally works well, I am encountering some intermittent issues that I hope the support team or other users can help resolve.

The problems include occasional screen flickering, resolution mismatches on one monitor, and a slight lag when moving windows between screens. These issues primarily occur when I connect my monitors via HDMI and DisplayPort simultaneously.

I have already updated my DisplayLink drivers to the latest version and ensured my system’s firmware and OS are up-to-date. Despite these efforts, the problems persist, particularly when resuming from sleep mode.

I also tried switching cables and ports, but the behavior remains unchanged. Interestingly, disconnecting and reconnecting the dock temporarily resolves the problem, but it’s an inconvenient workaround for daily use. I have checked https://support.displaylink.com/knowledgebase/articles/1179748-first-step-troubleshooting-for-devices-powered-by-Selenium guide for reference .

I would greatly appreciate guidance on further troubleshooting steps. Could this be an issue with the dock’s power delivery, the specific monitors I’m using, or a compatibility problem with my system? If anyone has encountered similar issues or has suggestions, I’d love to hear about potential solutions.

Thank you!

[Myke]

Hello there,

Thanks for reaching out to us on our support forums. Given the situation you describe, we’ll want to take a deeper dive into troubleshooting that will require the gathering of some diagnostics files. We prefer to keep these files, and as such, would you be willing to reach out to our support team via our direct ticketing system?

You can reach us at support@plugable.com or via this page: https://plugable.com/pages/support

Sincerely,
Mychal
Plugable Technologies