Issues connecting Plugable USB 3.0 Docking Station to HP Elitebook.


#1

I am not able to get my HP EliteBook to recognize the docking station. I have downloaded the drivers a couple of times. I am having an issue. Is there a number I can call?


#2

Hi Joseph,

Thanks for the post! I’m sorry to hear you’re having issues with your docking station. Unfortunately we’re only set up for email support, but I’m here to help. If it’s ok with you I’d like to start by getting a little more information. We actually have a troubleshooting tool that helps us find out what is going on in situations like this. If you wouldn’t mind, please plug the device into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Once you have that file, if you could please email it to support@plugable.com and reference “Ticket 168992” in the subject line, I’ll take it from there.

Thank you!


#3