I have a 1920x1200 Monitor DVI connected to UGA-165 display adapter on Windows 8.1 I’m limited ton 1920x1080 (not the natural resolution of my display). Is 1920 x1200 supported?
Hi Ernesto,
Thanks for posting your question here! No, 1920 x 1200 resolution is not supported by Plugable UGA-165. 1920 x 1080 is indeed the highest resolution that this product supports and we do mention this on the amazon listing.
Plugable UGA-2K-A is the adapter that supports 1920 x 1200 resolutions via DVI and HDMI.
Customer satisfaction is top priority for us. We never ever want customers stuck with products that are not right for their setup. So I recommend you use our 30 day hassle free return policy to return the unit of Plugable UGA-165 to amazon for a refund and get Plugable UGA-2K-A once the refund is processed.
Please do feel free to shoot us an email at support@plugable.com if you need any help or information regarding any of our products. We are here to help!
Regards,
Roze