Invalid Format

I have an HP laptop running Windows 7. I obtained a 2KHDMI USB Adapter. I have 2 USB ports, neither of which appear to be blue. I downloaded the plugable drivers and installed them successfully. I was prompted to also download and install Renesas drivers which I did. The adapter is recognized by the laptop and seems to be connected and working. This is connected to an LG LCD 42inch TV via the port labeled HDMI/DVI 1. The TV screen indicates “no input” and “invalid format”. The laptop has an Intel Core i5 processor at 2.5GHz. Device manager says USB ports are working properly.
How do I resolve the “invalid format” issue?

Hi Tom,

Thank you so much for reaching out to us via GetSatisfaction as well as directly via our support email address.

Based on the extended description of the issues you are experiencing, I wanted to gather some additional information regarding your system, and the individual display you are connecting. I previously asked for obtain some information, but just in case:

Could you please keep everything connected and send us the output of our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug as this will allow us to examine some log files from your system to help determine the next steps. Once the application completes, please attach the .zip file located on your desktop to a direct email to our support email address, support@plugable.com, with “Ticket No. 208413” in the subject line.

Also, would it be possible to obtain the individual model number of the display you are attempting to connect?

Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support

Hi Everyone,

We attempted to reach out to Tom to obtain some additional information regarding the log files and software installed on his system, but we have no received a reply back.

If Tom would like to continue troubleshooting, or any one else is experiencing similar issues, please feel free to reach out to us directly at support@plugable.com, and we would be more than happy to assist!

Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support