We got this dock for a one-cable solution to hook the laptop up to a single monitor and a couple USB things. It seems to be intermittent, but the dock will go from working to rapidly connecting/disconnecting. The laptop battery icon in the tray flips to plugged in not charging and it won’t work again until it’s unplugged from the dock and not reconnected for some time. We’ve tried removing the Lenovo Vantage software but the issue came back. We haven’t had any other issues with the laptop except when connecting to the dock. As far as Lenovo says, all of the drivers and system software is up to date. Is there anything else we can try to troubleshoot the problem?
Hello,
Thanks for reaching out to Plugable support. I’m sorry to hear about the disconnect/reconnect issue you’re having with the UD-CAM and we are happy to help.
We’d like to work directly with on this issue and have you run our PlugDebug troubleshooting tool so we can gather more information about the issue.
We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the device into your computer, then go to this page and follow the instructions there: http://plugable.com/support/plugdebug
Please e-mail the logs that our tools generate to us at support@plugable.com and add “ticket #286845” to the subject line so we can track it properly.
Thanks!
-Andrew T.
Plugable Technologies
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