Install up-to-date OEM drivers for your PC's graphics hardware...


#1

Just got my: plugable USB2.0 UGA
Error received during install: …please install up-to-date OEM drivers for your PC’s graphics hardware …
I have a: Lenovo W500
Tried to update my: ATI Mobility FireGL V5700
But after auto searching it says: Windows has determined the driver software for your device is up to date

What can I do next?


#2

I just went to the Lenovo website and installed the latest driver for my machine

But after all that I still get the same error during install: …please install up-to-date OEM drivers for your PC’s graphics hardware …

Any suggestions or will this device simply not work on my machine?


#3

Hi Bram,

Sorry for the delay. We were researching the FireGL V5700 and the results are mixed, unfortunately - poeple have had various troubles over the years, probably owing to this being a specialized card.

Normally, when you see this message (install up-to-date OEM drivers), it’s because it’s an older card that does not have WDDM driver support (necessary for Vista/Win7 Aero).

In this case, it’s something different, as there is a WDDM driver for the V5700.

In particular, there’s one report of a kernel crash on Windows 7 with certain versions of the V5700 driver and DisplayLink 5.6 drivers (here http://www.displaylink.org/forum/show…) and it’s possible DisplayLink is actively trying to detect and not install on that combo.

So to figure out next steps (and if we have a good next step), can you post

  1. What OS you’re on - is it Win7 or Vista? 32 or 64?
  2. What version of ATI driver you’re now running. You can get this from running msinfo32 and selecting components->display (you can even cut/paste that info here).

Given the compatibility issues reported by others, I suspect the trick here will be to find the right version of ATI drivers which will work (and others have reported to work).

If we can’t get things going, unfortunately that means none of the leading USB graphics solutions will work either … but we’ll definitely get you a refund if we get to that.

So thanks for posting those two pieces of info, and we’ll figure out next steps.

Thanks for your patience!
Bernie


#4

Thanks Bernie.

Per your requested info:

  1. I am running Win7
  2. 64
  3. see copied below.

Thanks
-Bram

------- copied from msinfo32 and selecting components->display -------

Name ATI Mobility FireGL V5700
PNP Device ID PCI\VEN_1002&DEV_9591&SUBSYS_212617AA&REV_00\4&7978E04&0&0008
Adapter Type ATI display adapter (0x9591), ATI Technologies Inc. compatible
Adapter Description ATI Mobility FireGL V5700
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 8.641.1.1000
INF File oem10.inf (ati2mtag_M76_PXAI section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1680 x 1050 x 60 hertz
Bits/Pixel 32
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x0000FC00-0x0000FCFF
Memory Address 0xBFFF0000-0xBFFFFFFF
IRQ Channel IRQ 4294967289
Driver c:\windows\system32\drivers\atikmpag.sys (7.14.1.6063, 132.50 KB (135,680 bytes), 10/28/2009 5:05 PM)

Name Mobile Intel® 4 Series Express Chipset Family
PNP Device ID PCI\VEN_8086&DEV_2A42&SUBSYS_211517AA&REV_07\3&33FD14CA&0&10
Adapter Type Mobile Intel® 4 Series Express Chipset Family, ATI Technologies Inc. compatible
Adapter Description Mobile Intel® 4 Series Express Chipset Family
Adapter RAM 1.73 GB (1,857,040,384 bytes)
Installed Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version 8.641.1.1000
INF File c7_89811.inf (iCNT2_PROXY section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1680 x 1050 x 59 hertz
Bits/Pixel 32
Memory Address 0xFC000000-0xFC3FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x00001800-0x00001807
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (7.14.1.6063, 132.50 KB (135,680 bytes), 10/28/2009 5:05 PM)


#5

Hi Bram,

We’re not sure yet if we have a certain solution. There are apparently a few variations of the Lenovo W500 out there, with some different behaviors. From the msinfo output above, yours has both Intel and ATI graphics.

One thing we’d like you to try, if possible. Can you see if there’s a BIOS option to disable switchable graphics on the system? Here’s how Lenovo describes it (in http://www-307.ibm.com/pc/support/sit…)


Can I disable Switchable Graphics on my Lenovo system?

Yes, there is a BIOS setup option to disable Switchable Graphics. In the BIOS setup utility (press F1 immediately after powering-on the system, while the ThinkPad logo is shown), enter the Config menu, then enter the Display menu. Change the Graphics Device from Switchable Graphics (the default) to either Integrated Graphics or Discrete Graphics, whichever you prefer.

Also, if you are using Windows Vista, you must disable OS Detection for Switchable Graphics. If this setting is enabled, booting will re-enable Switchable Graphics. Booting any other operating system will only change the setting from Switchable Graphics to Discerete Graphics; if the setting is already Integrated Graphics, it will remain so.
Note that loading defaults in BIOS setup (shortcut: F9) will cause both of these settings to return to their default values.


If you are able to disable switchable graphics (hopefully running just the Intel driver), then try again to see if the DisplayLink driver flags any problems at install time.

If there is no BIOS option to disable switchable graphics, again just let us know.

From this test, we’ll figure out next steps.

Thanks for your patience!
Bernie


#6

What if you’re running Windows through Parallels on a Mac? All my drivers are up to date (according to Device Manager). I have the same error when trying to go through the DisplayLink Adapter setup


#7

I am also unable to access any of the Window’s BIOS options


#8