High Speed USB 2.0 7 Port Hub
UPC: 6 49241 88818 5
This contains a complaint. But, primarily it is a question. The micro USB cable which connects this Plugable hub to my PC – the cable is not defective. However, the design of the plastic case prevents me from plugging the cable completely into the connector on the hub. This is a design flaw. Whoever designed the case did not actually ever use this device so they did not discover that the plug disconnects frequently.
Here is what is going on: The connector on this cord will not plug in completely because the case is in the way. So the micro connector is hanging on just barely. And any time I move anything on my desk, the hub is no longer communicating with the PC because the cord comes loose.
Comment: I cannot believe that your folks designed such a great hub but nobody noticed that the connector on the cable does not go all the way into the connector on the hub. How is that possible? Please bring this post to the attention of the person who designed the outer plastic case for this hub.
If you wish to have confirmation of what I am writing, go to www.amazon.com. Pull up the page where this device is displayed for sale. Read the customer reviews for this device. I am not the only person complaining about this.
I would like to fix this. I intensely dislike how the cord becomes disconnected so frequently.
Question: Can I cut away part of the plastic on the cord or cut away some of the plastic of the shiny black outer case? This device is still under warranty. I do not wish to void my warranty. You are aware of this problem because you certainly have received dozens of complaints about this very irritating design flaw. What should I do? I would like to fix this so the cord stays plugged in. Please provide advice.