iMac Freeze with plugable connected

[Ann]

Hi

I have been using my plugable display link hub for a couple of years with 2 Dell screens and a macbook with no problems. Recently upgraded to an iMac with one Dell screen and have had problems with the iMac screen freezing but the dell being OK. I went through a trouble shooting check with Apple and if my plugable is not plugged in I do not have a problem. This is intermittent so workable but really, really frustrating.

Do you have a fix for this?

[Pluga_Bob]

Hi Ann,

Thank you for posting! We are sorry things are not working as expected while using your Plugable UD-6950Z docking station, and we would be happy to help.

Based on your description of the behavior, our next step is to get some additional information.

Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 427220’ in the subject line that contains the following information?:

1. The Amazon Order ID number for your UD-6950Z purchase

That information is typically available here → https://amazon.com/orders

2. While the UD-6950Z is connected to your iMac, the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug

That information will help us to determine the next steps.

*** Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***

Apologies for the frustration, and thank you for giving us the chance to help!

Bob
Plugable Technologies