I love my plugable. Then it quit working. I'm desperate to love it again!


#1

I purchased and rec’d my plugable USB 2.0 10 port hub last week from amazon. I plugged it in and it worked like a charm. I then did a clean wipe of my computer. I reinstalled Windows 7 Home Premium with my laptop’s recovery disk. All went fine. Plugged everything back in and I could see my EHD that’s plugged into the plugable hub.

Today? Nothing. The drive doesn’t show in my list of drives at all. It is “on” as the light on it is lit but it’s not being accessed by the computer. If I plug it directly into the computer, the computer sees it.

I hate computers sometimes. HELP!


#2

Hi Joy,

Thanks for posting here! I’m sorry to know that you are having trouble getting the hard drive working through the Plugable 10 Port Hub. Let’s figure out what is going wrong and how to fix it.

Some quick questions to understand the setup and the issue better:

  1. Disconnect all devices and the power adapter from the hub. Connect the unpowered hub to an inbuilt USB port on the laptop. Does the blue LED bar light up?

  2. Unplug the hub from the system. Connect the power adapter to the hub. Does the blue LED bar light up when the hub is powered by the power adapter but not connected to the system?

The blue LED bar lights up when the unit is powered by either the power adapter or the upstream USB port on which it is plugged in.

  1. If the blue LED bar does light up when only the power adapter is plugged in, connect the hub to the system. Plug in a simple USB 2.0 device like a USB mouse (not the wireless mouse) into each port on the hub, one at a time.On how many ports, if any, is the device detected by Win 7?

  2. If the USB mouse is being detected by Win 7, plug in the External Hard Drive and let us know if Win 7 is detecting the drive or not?

  3. Is Windows 7 is popping any errors when you connect the hub to the system? If yes, what is the error code/ message?

Please do post back with the above information so that we can figure out the next steps.

Regards,
Roze


#3

Well. Don’t I feel foolish.

>>2) Unplug the hub from the system. Connect the power adapter to the hub. Does the blue LED bar light up when the hub is powered by the power adapter but not connected to the system? >>

I did step one. Yes, the blue bar lit up. I went on to step two. As I looked and saw the bar NOT light up. Then I remembered. Earlier today, I had unplugged it.

:::: doh ::::

Properly plugged in now and working *just* fine.


#4

P.S. thanks so much for responding so fast!!!


#5

Joy,

Glad to know that everything is working fine now. :slight_smile: If you ever need any help or information regarding any of our products, please do feel free to post back here or shoot us an email at support@plugable.com. We are here to help!

Regards,
Roze


#6