I have a new USBC-6950UE IT WORKS BUT CANT PLAY VIDEOS

[Jg23]

I have a new USBC-6950UE IT WORKS. But I’m unable to play any streaming services videos HULU, or Netflix. YouTube did work

[SeanD]

Hello,

My name is Sean with Plugable Support. Thank you for reaching out! I will be happy to provide some information for you today regarding streaming video and our USBC-6850UE DisplayLink graphics adapter.

Unfortunately this is expected behavior. Our DisplayLink products are not HDCP certified, and as a result some streaming services may not work. We do our best to call this out in our product listings, and understand that this may be unacceptable for some.

Please check out this KB article about DisplayLink and HDCP → https://kb.plugable.com/docking-stations-and-video/is-the-playback-of-copy-protected-or-encrypted-video-content-supported-while-using-my-displaylink-based-product
Please check out this KB article that discusses what HDCP is in a bit more detail → https://kb.plugable.com/docking-stations-and-video/381072-video-hdcp

My apologies for not having a better answer for you at this time. Please let us know how we can provide further assistance.

Please feel free to reach out to us directly @ support@plugable.com and reference ticket # 378189.

Sean
Plugable Technologies