I get the message: No Device detected, please connect your Microscope directly to your PC USB port.But it is connected. Why?
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This could happen for any number of reasons. Could you contact us directly at firstname.lastname@example.org so I can give you instructions on log gathering for analysis?
For anyone else encountering an issue like this, It looks like this customer was using a very old software package that we no longer distribute or support. Our latest software for the microscopes is always available at:
I recommend reading that entire page to fully understand the compatibility picture and be directed to the correct software package.