I get the message: No Device detected, please connect your Microscope directly to your PC USB port.But it is connected. Why?

#1
#2

Thanks for getting in touch!

This could happen for any number of reasons. Could you contact us directly at support@plugable.com so I can give you instructions on log gathering for analysis?

#3

For anyone else encountering an issue like this, It looks like this customer was using a very old software package that we no longer distribute or support. Our latest software for the microscopes is always available at:

http://plugable.com/drivers/microscope

I recommend reading that entire page to fully understand the compatibility picture and be directed to the correct software package.

#4