I get the message: No Device detected, please connect your Microscope directly to your PC USB port.But it is connected. Why?

Thanks for getting in touch!

This could happen for any number of reasons. Could you contact us directly at support@plugable.com so I can give you instructions on log gathering for analysis?

For anyone else encountering an issue like this, It looks like this customer was using a very old software package that we no longer distribute or support. Our latest software for the microscopes is always available at:


I recommend reading that entire page to fully understand the compatibility picture and be directed to the correct software package.