I can't connect to monitor


#1

I have a Dell monitor and it is not being recognised as connected to the docking station. All other peripherals are recognised.
I’m using the DVI port out to a DisplayPort on the Dell Monitor. What can I try?


#2

Hi David,

Thank you so much for reaching out to us, I am sorry that you are running into this issue, but I would be happy to assist!

Based on the description of the issue, this is most likely due to the individual conversion cable you are using for the DVI to DisplayPort. Most cables of this type are not bidirectional, and can only be used on systems that have DisplayPort ports, and a DVI based monitor. Would it be possible to obtain the model number or cable name to see if this is the case?

Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support


#3

Hi Everyone,

We attempted to reach out to David to help resolve his issue, but we have not received a response back. If anyone else is experiencing the same issue, please let us know by contacting us directly at support@plugable.com, and we would be happy to assist!

Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support


#4