I cannot get the cable to work. It locks up as Waiting for Connection on both screens


#1

I have 2 Lenovo laptops running Windows 7 pro. The old computer is a T410, i5 the new is a 420S i7.I tried several USB ports


#2

Hi John,

Thank you for posting about your transfer cable. I’m sorry to hear you are having trouble with it.

Given the behavior you’re describing, we’ll want to investigate which antivirus/security/firewall programs are installed on the systems, and see if we can temporarily disable them, as they might be blocking the connection.

In the taskbar/notification area (down by the clock), there should be an icon for the security software. Once we’ve found the icon, we’ll want to right-click it, and see if there’s an option along the lines of “Disable Firewall” or “Disable Protection”. If given the option of how long to disable protection, choose “Until System Restart” so that it doesn’t turn itself back on in the middle of the transfer.

The steps are a bit different depending on which antivirus you are using, so if you’re unable to find a way to disable it, please let me know the name of the antivirus software on each system and I’ll see if I can find any additional specific instructions to temporarily disable things.

Thanks! If this doesn’t help, please let me know, and we can investigate further.

David
Plugable Support


#3