We had talked previously in this other thread:
I’m thinking that you received a defective, returned unit from Amazon (Amazon does all of our fulfillment) and I’d like to get a replacement unit headed your way.
If you could contact me directly at firstname.lastname@example.org, I would be glad to get a shipment out to you as soon as possible. I need to confirm a shipping address and don’t want to have your personal details out on a public forum.
Please let me know if there’s anything else I can do to help!